Unshakable Beliefs: Know What Your Customers Want
One thing is to know what your customers want to do, another is to understand how they intend to get it done. It’s easy to look at their goals and tell yourself that your product will match their needs. However, if you don’t understand their internal philosophy about what they are doing and why they
Innovating With Fresh Eyes
I’ve been in the innovation game for more than 30 years. Hard to believe. With that many years comes loads of experience but also some downsides. As with most things, when you’ve done something for a long time, you tend to fall into a pattern – a rut. You use your experience to recognize a […]
Season 15: Inspiring Impactful Innovation Since 2005
Early in my career one man who had a huge impact on me, my mentor Bob Davis, told me to pay it forward. As Killer Innovations kicks off Season 15 this week, we reflect on what it has meant to pay it forward. Challenging and encouraging others toward impactful innovation
Innovate with Fresh Eyes
I’ve been in the innovation game for more than 30 years. Hard to believe. With that many years comes loads of experience but also some downsides. As with most things, when you’ve done something for a long time, you tend to fall into a pattern - a rut. You
Discovering the Hidden Buying Criteria of Your Customers
Do you know what your customer’s reasons are for choosing your product over that of your competitor’s? When was the last time you really explored what does, or doesn’t, motivate your customer? What is hidden buying criteria they use? Just a few years ago a computer’s screen size was one of the key d
Customer Support Innovation: Solving Problems Faster S14 Ep51
When you’re in the middle of an important project and equipment fails, you want it fixed fast. In this week’s show I talk with Blitzz Co-founder Rama Sreenivasan. His company is solving the inefficiencies of tech support. Blitzz’s customer support innovation integrates AI, AR, and live
Your objective is to sell your product. Your customers objective is to solve a problem.
Once a product has sold, it’s pretty much out of your control. You may have an idea why people will buy it, and what they’ll do with it, but the most you can ever do is guess. So why are you assuming that you know what your customer actually likes and values about your product, […]
Safe and Efficient Transport through Microtransit Innovation S14 Ep50
Getting around in the big city can be easier than in smaller, less populated locations. In many areas across the country, getting from point A to point B is dependent on having a vehicle. This can present a challenge for people who don’t have access to a personal vehicle.
Explore Observe Ask: Suspend Your Own Assumption
I used to spend a lot of time in India, as most tech guys do. The subcontinent can be spectacularly disorienting for a Westerner. On one trip, I stayed in a blissfully air-conditioned, five-star hotel. Outside there was 100-degree heat, and the uniquely foul stench of Kolkata’s open sewers and packe
Incremental Innovation at CES 2019 S14 Ep49
If you’ve attended the Consumer Electronics Show for many years, your perspective can be invaluable. For Tim Bajarin, preeminent Silicon Valley analyst and President of Creative Strategies, this is his 44th CES. When he speaks, the tech industry listens. Tim joins us in the Mobile Studio to give his
