handling customer complaints
What customers are saying and thinking about you
A few years ago, a passenger complaint letter to Virgin Atlantic circulated around the web. It was very long, fully illustrated with photos, clearly somewhat tongue-in-cheek, and very funny, but it made a few good points about the bad food and surly service this particular passenger had experienced.
![customers](/content/images/size/w1460/format/webp/wp-content/uploads/2019/03/customers.png)