Killer Questions
Know that your customers’ needs will change
A big part of my business is being aware of, and responding to, the life cycles of my industry and my customers. Some of these are easy to see; you only need a cursory understanding of the effect of OPEC on gas prices in the early ’70s to understand why cars became more fuel efficient […]
In-house or Outsource as Needed?
What is your organization’s philosophy about design and development? Do you keep everything in-house, or do you outsource as needed? There are two schools of thoughts on this. By keeping the design process in-house, a company can build a sense of continuity and cohesion that links the entire family
Changing customers
At HP, we have an Executive Briefing Center; where our large corporate clients come to be briefed about the latest technologies and products that are either in development or about to hit the market. Now, technically this service is for them. We are offering them information and opportunities to sta
Decide to Keep or Push Out Customers
We tend to assume that any customer is a good customer. However, if you find that you’re working like crazy and have a solid and reliable customer base, but you’re still not making the profits you expected, then ask the Killer Question, Who do I not want to use my product? Do you remember back […]
Unshakable Beliefs: Know What Your Customers Want
One thing is to know what your customers want to do, another is to understand how they intend to get it done. It’s easy to look at their goals and tell yourself that your product will match their needs. However, if you don’t understand their internal philosophy about what they are doing and why they
Explore Observe Ask: Suspend Your Own Assumption
I used to spend a lot of time in India, as most tech guys do. The subcontinent can be spectacularly disorienting for a Westerner. On one trip, I stayed in a blissfully air-conditioned, five-star hotel. Outside there was 100-degree heat, and the uniquely foul stench of Kolkata’s open sewers and packe
Six Practices of Successful Innovators
Innovations surround us. Things we enjoy and rely on everyday are thanks to successful innovators. These are people who had an idea and, through hard work and creativity, turned it into an amazing innovation. In what ways did these people think differently? What practices made them successful? Ma
Ideation
The Killer Questions are used in the Ideation phase of FIRE. The point of the Killer Questions is to keep you focused on a specific facet of your organization, your customer, your product, or your operations, but at the same time keep your search for ideas expansive within that area. The Killer Ques
The Permission to Innovate
Some people don’t believe that they can generate the ideas their companies need. A story from a few years ago, when HP acquired a small start-up, illustrates the reason behind this mind-set perfectly. As part of the process of introducing the new team to HP, I hosted a session and invited HP employe
Focus Your Search For Better Ideas
The first stage of FIRE, Focus, is about doing a thorough but organized search, so you don’t inadvertently ignore a critical area of discovery. Successful innovation is the translation of better ideas into something, such as a product, that is real. If you are focused in your approach, you will be a
