Michael Whitaker

Emerging Solutions: Service Innovation S14 Ep2

Download Emerging_Solutions_Service_Innovation_S14_Ep2.mp3 For large companies, does innovation happen tucked away in a lab?  How does a professional services company innovate?  I delve into these questions with Michael Whitaker (“Whit”) of ICF.  He dispels misguided concepts about service innovation. The unique challenges of this industry